Returns Policy

We hope you are thrilled with your purchase! Should you encounter any problems with the item you've received, kindly reach out to us via email within 3 days of receiving your order.

If the item arrives damaged, please capture photos of both the product and its packaging and email them to us at enquiries@frankieandcooper.com.au

Please retain all packaging materials until we respond to your inquiry.

Please note that items on sale cannot be returned.

For change of mind, items can be exchanged but not refunded.

Kindly ensure that the items are securely packaged for return, with the same level of protection as they were received. Please be aware that the responsibility and cost of return shipping will be at your discretion; we do not cover these expenses.

Prior to making your purchase, we kindly request that you review each product description and its specifications, including measurements, materials, colour, and more. As an artisanal enterprise, we take pride in the minor variations that make our product collection distinctive and distinguish it from mass-produced items. These variations are an integral part of the artisanal allure we offer.